1. Who We Are
This Privacy Policy explains how LeadFlow ("we", "us", "our") collects, uses, discloses and protects personal information when you visit leadflowchina.com (the "Site") or communicate with us about our decorative wall panel products.
Important: LeadFlow is a manufacturer and exporter supplying wall panels on a business-to-business ("B2B") basis. We sell to distributors, wholesalers, contractors, project buyers and brand owners. We do not sell to consumers, and this Site is not intended for personal or household purchases.
2. Information We Collect
2.1 Business contact information
When you submit an inquiry, request a quotation, apply for samples or contact our sales team, we may collect: your name, job title, company name, business email address, telephone or WhatsApp number, country and city, and the content of your message.
2.2 Commercial and project information
To prepare quotations and arrange production, we may collect order-related details such as product specifications, thickness, surface finish, quantities, target prices, delivery ports, shipping addresses and, where relevant for credit or compliance checks, company registration details.
2.3 Technical and usage information
When you browse the Site we automatically receive certain information, including your IP address, browser type, operating system, referring pages, pages viewed, time and date of visits, and approximate geographic location derived from your IP address.
2.4 Cookies and similar technologies
We use cookies and analytics tools (including Google Analytics and 51.la) to understand how visitors use the Site, measure the performance of our content and improve user experience. You can control cookies through your browser settings; disabling certain cookies may affect Site functionality.
3. How We Use Your Information
We use the information we collect to:
- respond to inquiries and prepare quotations, samples and product recommendations;
- process orders, arrange production, packaging, export documentation and shipment;
- provide OEM / ODM services, after-sales support and warranty handling;
- verify business identity and conduct basic compliance or anti-fraud checks;
- send commercial communications about products, prices, certifications and exhibitions, where permitted by law, with an option to unsubscribe at any time;
- maintain and improve the Site, and analyse traffic and usage trends;
- comply with legal, tax, customs and regulatory obligations.
4. Legal Bases for Processing
4.1 EEA / UK visitors (GDPR / UK GDPR)
Where the GDPR or UK GDPR applies, we rely on the following legal bases:
- Performance of a contract — to prepare quotations and fulfil orders;
- Legitimate interests — to operate and improve our B2B business, respond to business inquiries, and maintain Site security;
- Consent — for marketing emails and non-essential cookies, where required;
- Legal obligation — for tax, customs, export control and record-keeping duties.
4.2 Visitors in China (PIPL)
For visitors located in mainland China, we process personal information in accordance with the Personal Information Protection Law of the People's Republic of China (PIPL). We collect and use your information only for the purposes stated in this Policy, with a lawful basis such as your consent, performance of a contract, or compliance with legal obligations. Where we process sensitive personal information or provide personal information overseas, we will do so in line with PIPL requirements, including obtaining separate consent where required and providing the necessary disclosures.
5. How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers — freight forwarders, customs brokers, couriers, payment handling banks, IT hosting providers, email service providers and analytics providers, solely to perform services on our behalf;
- Professional advisers — accountants, auditors and legal counsel;
- Authorities — where disclosure is required by law, court order, or to protect our rights, property or safety;
- Business transfers — in connection with a merger, restructuring or sale of assets, subject to continued protection of your information.
6. International Data Transfers
LeadFlow operates in China and serves customers worldwide. Your information may be transferred to and processed in countries outside your own, including China, which may have data protection laws different from those in your jurisdiction. We take reasonable steps to ensure your information receives an adequate level of protection, including contractual safeguards where appropriate.
7. Data Retention
We retain business contact and inquiry records for as long as necessary to maintain our commercial relationship and to meet legal, accounting and export documentation requirements. Inquiry records from parties who do not become customers are typically retained for up to 24 months. You may request deletion at any time (see Section 9).
8. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration, including access controls, encrypted transmission (HTTPS) where appropriate, and restricted internal access on a need-to-know basis. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
9. Your Rights
Depending on your location, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion or restriction of processing;
- object to processing based on legitimate interests;
- request a copy of your information in a portable format;
- withdraw consent to marketing communications at any time.
California residents may additionally have rights under the CCPA/CPRA, including the right to know what personal information is collected and the right to request deletion. We do not sell personal information as defined under those laws.
Under the PIPL, individuals in mainland China have the right to know, decide, access, copy, correct, supplement, delete and port their personal information, and to withdraw consent, subject to legal conditions.
To exercise any of these rights, contact us using the details in Section 11. We may need to verify your identity before responding.
10. Cookies and Analytics
Our Site uses cookies for essential functionality and analytics. Analytics providers (such as Google Analytics and 51.la) may set cookies to collect aggregated statistics about Site usage. You can disable cookies in your browser settings, or use the opt-out tools provided by the relevant analytics providers.
11. Third-Party Websites
The Site may link to third-party websites (for example, social media platforms or partner sites). We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any information.
12. Children's Privacy
The Site is a B2B resource and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so that we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, products or legal requirements. The "Last updated" date at the top indicates the most recent revision. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Company: LeadFlow
- Address: Nanchang city, Jiangxi, China
- Email: marketing@leadflowchina.com
- Phone / WhatsApp: +8618928228521
